FAQ

Do you really sew all the dolls and their accessories by hand? Yep! I bring my little sewing box with me to the park while my kids play, to the couch while I listen to a book or watch a show and I just keep on stitching away. If you do see any machine stitching, it’s likely because I cut from a piece of fabric with an existing hem and put it to use.

How often to do you list new dolls? I restock the site once a month. Each restock is on the 1st Thursday of the month at 6pm pacific time (7 pm mountain time, 8 pm central time, 9 pm eastern time).

Would you like to see pictures of us enjoying the dolls? Yes please! Please tag me on Instagram @katielewiststudio or use the hashtag #katielewisdolls or email your doll photos to me directly at katielewisstudio@gmail.com. I’d love to see what your dollies are up to!

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Shipping: USPS Priority shipping is FREE on all orders within the United States. I package orders as they come in, so most of the time that means I package orders within one day and they’re shipped out the next. To be on the safe side, however, please allow 5-7 business days for your order to arrive.

Do you ship internationally? I am not currently offering any shipping outside the US. I’ve just barely opened up shop and there’s a lot to figure out. International shipping and customs is a beast all its own and one that may take me some time to get a handle on. If you live outside the US and would like to place an order in the future, please email me directly at katielewisstudio@gmail.com with the country you’d like an item shipped to and I will look into it. Thank you for your patience and understanding on this. It’s something I hope to do eventually, but I’m not there yet.

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How do the buttons on the doll clothes work? Some clothing items feature a felt “button” with thread wrapped around it. For example, on all pants, shorts, etc., there is a button at the waist. To remove the clothing, simply unwind the thread from around the button. This will make the clothing easier to remove. When you’re ready to put the clothes back on, simply dress the doll, cinch any waistline as needed by pulling gently on the thread, and wind the extra thread around the button again.

How big are the dolls? Each full size doll measures approx. 5″ tall x 3″ wide at arm tips. Each baby doll measures approx. 2 1/2″ tall x 1″ wide.

What is the difference between the girl and boy dolls? Short answer: hair length. Though all dolls have hair that is securely stitched on, the girl dolls have a cinched part along the forehead and a twisted bun in the back. The boy dolls and all baby dolls have hair that is flat (no bun) in the back. Some babies do have the cinched part in front.

Do the blankets come off the baby dolls? Nope! Each baby doll’s blanket is stitched on securely.

Can I see what the babies and full size dolls look like together? Of course! See pics above.

What materials are the dolls made of? Each doll is made entirely of fabric and felt. The fabric is a variety of new and vintage fabrics that I collect. All felt is high quality 100% wool felt. The doll is stuffed with wool stuffing.

What are the care instructions for the dolls? Treat lovingly. Spot clean if necessary.

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Can I order a custom doll? Yes! Click here to order a custom doll.

Can I order a custom set of wedding dolls? Yes! Click here to order a custom doll. Just order 2 custom dolls and indicate in your reply email that these are wedding dolls. We’ll move forward from there!

Can I order a custom outfit or accessory for a doll I already purchased from your site? I’m open to it! Pricing really depends on exactly what pieces go into the outfit or accessory. Please email me directly with what you have in mind and I can give you a quote on pricing. My availability to take on orders for custom accessories may be limited by other shop duties. If you need the outfit or accessory to arrive by a certain date, please include that information in your inquiry email. All custom orders must be paid in full before I begin work. Send all email inquiries to me at katielewisstudio.com with CUSTOM ORDER REQUEST in the subject line.

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Do you offer returns, refunds, or exchanges? Sorry, no. All sales are final. However, if you’re unsatisfied with your order for any reason please email me directly at katielewisstudio@gmail.com and I’ll do what I can to make it right.

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Have a question? Please email me directly at katielewisstudio@gmail.com